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FAQ

  • Will you manage my other investments, in non-Finbar buildings?
    • To reward investors for purchasing a Finbar apartment, we have put together an exceptional value for money package. Unfortunately, this package is only available on Finbar apartments. We do not manage property that is not a Finbar developed property.
  • I have an agreement with another agent, is it easy to transfer the management to you?
    • Absolutely! Once you have provided your previous agent with the required notice, we will work with your previous agent to facilitate handover, speak with your tenants and facilitate a smooth transition on your behalf.
  • When do I receive rental payments and statements?
    • We will make payments and issue statements on the first working day of each month for income and expenses pertaining to the previous month. You will also receive an annual summary statement at the end of the financial year (included within our management fee, not extra).
  • How do you manage the payment of my outgoings?
    • At the end of the month, along with your statement, you will receive a copy of any invoices paid.  We can arrange for all invoices to come directly to us and make payment from your rental funds with your consent.
  • How is the tenant’s bond managed?
    • The bond is held with the Government’s Bond Administrator during the tenancy. Once the tenancy ends, a final inspection will take place, at which time Finbar to Rent will make recommendations for deductions from the tenants’ bond (if any). Once this has been approved by you, the balance of the bond will be released to the tenant.
  • What happens if there is any emergency maintenance?
    • If an emergency maintenance situation arises in your apartment, we will endeavour to contact you. If for whatever reason we are unable to reach you, we will arrange a contractor to carry out works to rectify the emergency matter as soon as possible.
  • How do you screen prospective tenants?
    • The prospective tenant’s employment, current and previous rental history will be checked. A tenant credit check is also carried out on the National Tenancy Database and tenants are also interviewed by the property management team in person and/or over the phone.
  • What happens if my tenant doesn’t pay rent?
    • Finbar to Rent has a strict rent arrears policy:
      • DAY 1 – Call, text and email the tenant
      • DAY 2 – Issue a formal breach notice for non-payment of rent (14 days) and update you with the tenancy status and detail of the arrears
      • DAY 16 – Contact you to discuss options for termination of the lease
    • We will continue to communicate with you and the tenant during any arrears period and endeavour to negotiate the best outcome for you, which may include the recovery of bond monies and/or making a claim under your landlord insurance policy.
  • Who owns Finbar to Rent and why does this matter?
    • Finbar to rent is a wholly owned subsidiary of Finbar Group Limited. Finbar Group Limited is a public company listed on the Australian Securities Exchange. Being run by a successful public company comes with its benefits for our landlord customers which includes being a company with the strength of a transparent audited balance sheet that is available to the public and operates in a more closely regulated environment, managed by professional managers, with full board oversight.